Shipping policy

Shipping Policy

Thank you for shopping with us! We aim to provide a smooth and reliable delivery experience for every order.

1. Processing Time

Orders are processed within 2-3 business days.
Orders are not shipped or delivered on weekends or holidays.

If we experience a high volume of orders, shipments may be delayed by a few days. You will be notified if a significant delay occurs.

2. Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

  • United States: 4-7 business days

  • Canada: 6-14 business days

  • International: Varies by destination

These are estimates only. Actual delivery times may vary due to carrier delays or customs processing.

3. Order Tracking

Once your order has shipped, you will receive an email with a tracking number.
Tracking may take 48-72 hours to update.

4. Incorrect Address or Missing Information

Please ensure your shipping address is complete and accurate.
We are not responsible for:

  • Delays due to incorrect or incomplete addresses

  • Lost packages caused by customer mistakes

If a package is returned to us due to an incorrect address, reshipping fees may apply.

5. Lost, Delayed, or Stolen Packages

We are not responsible for packages lost or stolen after the carrier marks them as Delivered.

If your order is lost in transit:

  • Please contact the carrier directly, and

  • Contact us at info@everalabs-us.com so we can help guide the process.

6. International Shipping

International orders may be subject to:

  • Customs fees

  • Import taxes

  • Duties

These fees are not included in product or shipping prices and are the responsibility of the customer.

Customs clearance may cause additional delivery delays.

7. Damaged or Defective Items

If your order arrives damaged:

  • Email us within 7 days of delivery

  • Attach photos or video of the damaged item and packaging

We will send a replacement or issue a refund, depending on your preference.

8. Shipping Address Changes

If you need to update your shipping address, please contact us within 1 hour of placing your order.
We cannot guarantee changes once the order has been processed.

Contact Us

For any shipping-related questions, reach us at:
📧 info@everalabs-us.com